How Sarah Uses Loom as a Customer Support Manager at Andela
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I'm a big fan of Bloom. I use it pretty much on a daily basis just to send over quick videos on how to troubleshoot issues within my team internally or externally to customers.
Sometimes that just need a little bit of guidance as to what they need to do on a particular issue. I also work across multiple time zones and so to making sure that we're not constantly scheduling meetings, it's a lot more effective for me to just send a quick video showcasing what it is I'm looking for.
And from there we can just work a bit more asynchronously so that we can get work done around the clock.
So those are just a few ways that I use Loom for my team.
Transcript
Show Transcript
I'm a big fan of Bloom. I use it pretty much on a daily basis just to send over quick videos on how to troubleshoot issues within my team internally or externally to customers.
Sometimes that just need a little bit of guidance as to what they need to do on a particular issue. I also work across multiple time zones and so to making sure that we're not constantly scheduling meetings, it's a lot more effective for me to just send a quick video showcasing what it is I'm looking for.
And from there we can just work a bit more asynchronously so that we can get work done around the clock.
So those are just a few ways that I use Loom for my team.
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My teammates and I love using Loom! It has saved us hundreds of hours by creating informative video tutorials instead of long emails or 1-on-1 trainings with customers.
Erica GoodellCustomer Success, Pearson
Loom creates an ongoing visual and audible experience across our business and enables our employees to feel part of a unified culture and company.
Tyson QuickCEO, Postclick
My new daily email habit. Begin writing an email. Get to the second paragraph and think 'what a time suck.' Record a Loom instead. Feel like 😎.
Kieran FlanaganVP of Marketing, HubSpot
Loom amplifies my communication with the team like nothing else has. It's a communication tool that should be in every executive's toolbox.
David OkuinevCo-CEO, Typeform
My teammates and I love using Loom! It has saved us hundreds of hours by creating informative video tutorials instead of long emails or 1-on-1 trainings with customers.
Erica GoodellCustomer Success, Pearson
Loom creates an ongoing visual and audible experience across our business and enables our employees to feel part of a unified culture and company.
Tyson QuickCEO, Postclick