{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0022381f95be4a67ab49770f58ff4b29\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0022381f95be4a67ab49770f58ff4b29-9ef02e9dcbdb8273.gif","duration":132.626,"title":"Auto-Generating IT Help Desk Notes Offline","description":"This Loom demonstrates a local IT help desk call logging tool that auto-writes tickets from an in-progress support call. While on a call with David Miller, it identifies the caller, finds his ServiceNow record and details, unlocks and resets an account after bad password attempts on Friday before the creator left, and guides MFA approval. The widget generates work notes and rewrites the customer email in real time to match what actually happened, with editable fields for final tech approval and the ability to flip the outcome if needed. The video emphasizes that everything runs on the machine with no cloud and no threat."}