{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0023f9951378429daeac743298418915\" frameborder=\"0\" width=\"2320\" height=\"1740\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1740,"width":2320,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1740,"thumbnail_width":2320,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0023f9951378429daeac743298418915-47d84a80cafdfc6d.gif","duration":246.5955,"title":"Enhancing the Claim Summary Experience for Customers 🚀","description":"In this video, I walk you through the new functionality on the claim summary page, highlighting how we've simplified the return process for customers. We now clearly display return credits, deductions, and options for refunds or gift cards, allowing customers to make informed decisions. I also demonstrate how brands can configure handling fees and incentives in real-time, enhancing the overall customer experience. Please take a moment to review these changes and consider how they can benefit our customers. Your feedback on this new setup would be greatly appreciated."}