{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/010ec4777747491dba964a57e42d01ca\" frameborder=\"0\" width=\"2024\" height=\"1518\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1518,"width":2024,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1518,"thumbnail_width":2024,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/010ec4777747491dba964a57e42d01ca-57c47b1ef30b8ae5.gif","duration":47.1273,"title":"Macros Intro","description":"In this video, I walk you through the process of creating and managing macros effectively. I explain how to access the macro feature from a specific ticket and the options available for editing, using, or deleting existing macros. I also highlight how to add new macros to streamline our workflow. Please make sure to familiarize yourself with these steps as they will enhance our efficiency."}