{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/013002e5547049fb925160b8d1f80095\" frameborder=\"0\" width=\"1732\" height=\"1299\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1299,"width":1732,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1299,"thumbnail_width":1732,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/013002e5547049fb925160b8d1f80095-00001.gif","duration":77.953,"title":"Understanding Reputation Response Issues","description":"In this video, I address a problem we are facing with our reputation responses to reviews. I highlight a specific case where we inadvertently violated HIPAA laws by acknowledging a patient's name in our response. This is a serious legal issue that could result in lawsuits for our clients. I explain the urgency of changing this and the need for a solution to restrict the use of personal names in our responses. Action is required to mitigate legal liability."}