{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/015b19ed82864cfca1581d385ba611b4\" frameborder=\"0\" width=\"2988\" height=\"2241\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2241,"width":2988,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2241,"thumbnail_width":2988,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/015b19ed82864cfca1581d385ba611b4-58b6ead5ef2791c7.gif","duration":240.49,"title":"User Onboarding - Guide 03 (Navigating the Inbox)","description":"In this video, I walk you through navigating our customer support inbox, where we handle incoming tickets from various channels like email and live chat. I highlight the different tabs available, including the general overview of all tickets, pending responses, and open tickets that require our attention. I also demonstrate how to create a customized view for open tickets assigned specifically to me, ensuring we can streamline our workflow. Please pay close attention to the steps for setting criteria in the custom view, as this will help us manage our tickets more effectively."}