{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0267f0c4f1b34c53a6d79aa38e3d1fad\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0267f0c4f1b34c53a6d79aa38e3d1fad-607c6e6a1fe60ca1.gif","duration":1798.221,"title":"How to Use Epic Call IQ Scoring","description":"This Loom explains how to use Epic Call IQ to score calls and turn them into call intelligence. The presenter shows manual scoring after copying a recording and transcript link from Zoom or a tool like Fathom.video, then selecting call type and person type (for example level one through level five calls and prospect or client). They demonstrate self-scoring an ideal client fit out of 50 and completing up to 10 section-based call metrics, then compare self scores to an AI score (for one call, self score 78 and AI score 75). The Loom also covers reviewing discrepancies, coaching the AI with feedback, and using the dashboard intelligence and call intelligence chat for insights."}