{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/02badead75164ff38f8bed10308e35d0\" frameborder=\"0\" width=\"1484\" height=\"1113\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1113,"width":1484,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1113,"thumbnail_width":1484,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/02badead75164ff38f8bed10308e35d0-1704834044214.gif","duration":230.767,"title":"Two Useful Features in HelpSpot: Subscriptions and Reminders","description":"In this video, I will introduce you to two often overlooked features in HelpSpot: Subscriptions and Reminders. Subscribing to a request allows you to receive updates, even if the request is not assigned to you. Whether you want to stay in the loop or keep track of a tricky customer interaction, the subscribe feature is incredibly useful. I will show you how to subscribe yourself and others to requests, as well as how to manage your subscriptions. Additionally, I will explain how to create reminders for yourself or others, allowing you to set specific dates and times to be reminded about important requests."}