{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/03b5e19f02804f2e8cd533464ab0d0d9\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/03b5e19f02804f2e8cd533464ab0d0d9-00001.gif","duration":41.164,"title":"Adding Branches to Customized Request Guides","description":"In this video, I will show you how to add branches to single choice or multiple choice questions in a customized request guide. By adding branches, we can create a more personalized experience for our customers. I will demonstrate this by using an example question about insurance claims. If the customer answers \"yes,\" I will ask them to specify the insurance company. If the answer is \"no,\" there is no further action required. This feature allows us to gather more specific information from our customers and provide tailored responses."}