{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0467f14440464058b6d809747dd5e84b\" frameborder=\"0\" width=\"2520\" height=\"1890\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1890,"width":2520,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1890,"thumbnail_width":2520,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0467f14440464058b6d809747dd5e84b-1e82b7c133042ade.gif","duration":79.7,"title":"Enhancing Your Support Experience with the Access Digital Assistant 🚀","description":"In this video, I introduced our new access digital assistant designed to enhance your support experience. You can find it in the bottom right corner of your product, whether you're using the admin tool or your CPL learning account. The assistant offers a list of topics for instant answers, and if your query isn't listed, you can engage with our chatbot or connect with a live support agent. I encourage you to explore the help center for organized articles and check out the video hub for quick guides on raising and updating cases. This tool is here to make your experience faster and more convenient, so I invite you to utilize it fully."}