{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/05ca9601005f4ff28d17a752c6b10df0\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/05ca9601005f4ff28d17a752c6b10df0-208dec5e568fb5b2.gif","duration":587.081,"title":"CSV Importer - Jira Service Management ","description":"In this video, I’m excited to introduce a new feature we’ve released in Open Beta that allows you to efficiently import issues and users from competitor tools into Jira Service Management using a CSV file. I walk you through the process, including how to map fields and import users, while highlighting some important disclaimers about the current capabilities. I encourage you to try this feature and share your feedback so we can continue to improve it. Please make sure to review the documentation I’ll be sharing for a smoother experience."}