{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/066fe8139a5a4734854af9c0784d7d19\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/066fe8139a5a4734854af9c0784d7d19-06df21f7e3752525.gif","duration":166.105,"title":"How to Pull Logs for Support Assistance 🛠️","description":"In this video, I walk you through the process of pulling logs from your account, which may be necessary when our support team is troubleshooting an issue you're experiencing. If you're facing a problem on a specific page, such as the dashboard or the send page, I demonstrate how to access the right-click menu in Google Chrome to gather the needed information. If you're using a different browser, I encourage you to reach out to our support team for tailored instructions. The goal is to help us diagnose and resolve your issue as quickly as possible. Please follow the steps outlined if requested to assist us in this process."}