{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/06c270536d994acc8790f0932809986b\" frameborder=\"0\" width=\"1888\" height=\"1416\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1416,"width":1888,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1416,"thumbnail_width":1888,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/06c270536d994acc8790f0932809986b-6d6109d5aefdb28a.gif","duration":295.498,"title":"Manage Complaint Types and Code Violations","description":"This Loom explains how to manage complaint types and violation codes in GovOz Code Enforcement cases. In the new Code Enforcement module, you go to Settings, then Modules, then Code Enforcement, open Complaint to edit the form and workflow, and use the pencil next to Complaint Type to add a new option and save changes. It also shows that Codes in Violation are driven by items in your global code books, which you add via Settings then Code Books by creating a code with a section title and descriptive text. After saving, the new complaint type and code appear in the relevant dropdowns for complaint forms."}