{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/07728e4554044284b26ab8c33be01f61\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/07728e4554044284b26ab8c33be01f61-876d5be1558cef13.gif","duration":1297.56,"title":"Jhon's Testimonials about onboarding plan","description":"\n\n### Discussion on client onboarding and community feedback 0:00\n\n- Juliana Joy and the coaching team discussed the importance of understanding client perspectives on dating and community involvement.\n- They emphasized the need to address client concerns about dating pressure and to leverage community feedback for improvement.\n- Juliana Joy suggested creating a compilation video of client testimonials about the community to highlight positive experiences.\n- The team agreed to track and compile these testimonials for promotional purposes.\n\n### Community support and feedback 3:56\n\n- Juliana Joy expressed satisfaction with the positive feedback from clients about the community's support.\n- The team discussed the unique support system offered by their community, which exceeds client expectations.\n- Juliana Joy Coaching mentioned the importance of allowing clients to ask questions and feel comfortable during onboarding.\n- The team agreed on the value of genuine interactions and the impact of personalized communication, such as voice messages.\n\n### Onboarding process and team growth 6:21\n\n- Juliana Joy and the coaching team reviewed the success of the onboarding process, noting its effectiveness in preparing team members to work with clients.\n- They discussed the importance of confidence and encouragement in onboarding new team members.\n- Juliana Joy highlighted the need for a structured hiring funnel to attract and retain team members who align with the company's values.\n- The team planned to collect testimonials from team members about their experiences for recruitment purposes.\n\n### Standardizing hiring processes 11:00\n\n- Juliana Joy and the coaching team discussed the need to standardize the hiring process to improve efficiency.\n- They considered implementing a multi-step interview process, including an initial phone interview and department-specific interviews.\n- Juliana Joy emphasized the importance of involving psychologists in the hiring process to ensure candidates align with the company's values.\n- The team planned to research and develop a standardized hiring process, drawing on past experiences and industry practices.\n\n### Technical support and finalizing onboarding 14:20\n\n- Juliana Joy and the coaching team addressed a technical issue regarding support codes, with Juliana Joy providing guidance on how to generate them.\n- They planned to finalize the onboarding process by the end of the month, ensuring a smooth transition for new clients and team members.\n- The team discussed the possibility of implementing a round-robin system for assigning coaches to clients, weighing the benefits of automated versus personalized assignments.\n- Juliana Joy emphasized the importance of setting up individual scheduling links for coaches to streamline the onboarding process."}