{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0858244313044650b3d97de47cd825a5\" frameborder=\"0\" width=\"1362\" height=\"1021\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1021,"width":1362,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1021,"thumbnail_width":1362,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0858244313044650b3d97de47cd825a5-b8db8134a9a0fd48.gif","duration":125.056,"title":"How to View Transaction Statuses in Portal","description":"This Loom explains how to view and filter transaction statuses for your community in the Sunbound Operator Portal. After logging in, go to the Transactions tab to see all incoming transactions and filter by payer name, resident name, date, last four of a payment method, or status, such as viewing all failed payments. The page shows payer name, resident name, amount, payment method type, and whether the payment succeeded or failed. Clicking a transaction opens full details, and if it failed, hovering over the info button reveals the exact reason. The Loom also notes you can view a resident’s transaction history from the Accounts page by selecting the resident."}