{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/087b5d25fc00449698b8664631170a2b\" frameborder=\"0\" width=\"1882\" height=\"1411\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1411,"width":1882,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1411,"thumbnail_width":1882,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/087b5d25fc00449698b8664631170a2b-ba9ac19b43e6bae3.gif","duration":372.991,"title":"How to Enable Miles Virtual Advisor","description":"This Loom explains how to enable and configure Miles, the virtual service advisor in RetentionPro. It shows where to find Miles Service Drive in Company Settings and how to toggle text and voice messaging, including enabling responses during non business hours and customizing display name, greetings, and how conversations end. It then walks through appointment setup under the Services tab, including service availability time frames, scheduling hours and intervals, confirmation message templates, auto-confirm behavior, and max multibooking per time slot. Finally, it covers turning Miles on in the Message Center and the option to snooze or deactivate Miles for a specific customer thread."}