{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/08ac865f5d6e4e6b9a570c09de5defa8\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/08ac865f5d6e4e6b9a570c09de5defa8-fa9f7847475a77e1.gif","duration":125.141,"title":"Communicate With Your Technician on Work Orders","description":"This Loom explains the best ways to communicate with an assigned technician on a CloudWorkPro work order. It covers using the technician’s phone number or email address listed under their profile, and using the in-app video call option available for Enterprise and Enterprise Pro Plus customers. The primary recommendation is in-app messaging on the work order, which opens a conversation that any team member can join and saves as part of the work order history. Messages from the customer and technician trigger notifications when new messages are added."}