{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/09250f03b82b404faa341f545c5ea34a\" frameborder=\"0\" width=\"1610\" height=\"1207\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1207,"width":1610,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1207,"thumbnail_width":1610,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/09250f03b82b404faa341f545c5ea34a-7c06ef4958ab9029.gif","duration":300.105,"title":"Feature Update Overview","description":"Hi, it's Morgan with a quick video update on a new feature addressing secondary alerts during busy periods. We aim to prioritize the longest waiting customers, reducing wait times and improving consistency for our virtual managers. This backend change ensures a smoother customer experience without major disruptions to your daily tasks. Your feedback on this upcoming feature is valuable as we aim to enhance virtual manager efficiency within VMOS."}