{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/09c5860b46c247bbb974b8893ac7662b\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/09c5860b46c247bbb974b8893ac7662b-b9f8e32d780c7e15.gif","duration":576.45,"title":"Troubleshooting Schedule Display and Error 500","description":"This Loom reviews common schedule troubleshooting steps in the scheduling system. It explains that expanded appointment rows indicate an administrative setting, which can be changed under Administration in Schedule Management via Display Settings by turning off Display Appointment Type on Schedules to return to single-line entries. It also covers fixing an error 500 when booking by clearing browser cached images and files for all time, then refreshing or relaunching the browser and contacting support if the issue persists. Additional issues addressed include a green page after selecting a provider, appointment reasons not displaying through provider-specific or preference settings, and missing appointment links that appear only when viewing the full day."}