{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0a4fdb7439c84c4cac61660ae3dd7efa\" frameborder=\"0\" width=\"1908\" height=\"1431\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1431,"width":1908,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1431,"thumbnail_width":1908,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0a4fdb7439c84c4cac61660ae3dd7efa-995029e73c964338.gif","duration":209.237,"title":"Booking a New Patient Appointment Confirmation","description":"This Loom covers scheduling a medical clinic appointment for a new patient requesting teeth whitening. The caller provides the name James Henderson and a callback number 007122 416, and confirms they are a new patient. They request tomorrow morning at 10 a.m., and the urgency is marked as routine. SMS is chosen for appointment reminders, with a note to send an SMS about an hour before the appointment. The assistant confirms the details and passes the request to the scheduling team to confirm and send the SMS."}