{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0aa38ad7807245799f7822198e44602c\" frameborder=\"0\" width=\"1440\" height=\"1080\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1080,"width":1440,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1080,"thumbnail_width":1440,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0aa38ad7807245799f7822198e44602c-1712165874372.gif","duration":376.389,"title":"Service Resolution Requests and Notifications","description":"In this video, I explain what service resolution requests are and how they work in our practice. When a patient fills out a feedback request and checks the box to be contacted, we receive a service resolution request. These requests are visible in our dashboard and we also receive notifications via email or text message. I show how the survey card for service resolution requests looks different from anonymous ones and how we can indicate the final resolution. I also discuss the settings in our practice dashboard and user settings that allow us to customize how we receive and handle these requests."}