{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0b0c43e9c6684679be80e7a969cd1c89\" frameborder=\"0\" width=\"1908\" height=\"1431\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1431,"width":1908,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1431,"thumbnail_width":1908,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0b0c43e9c6684679be80e7a969cd1c89-34e176007ff41ddc.gif","duration":246.394,"title":"UptimeController Technician Account Overview","description":"This training explains how technicians use the UptimeHealth UptimeController Platform to manage jobs and customer accounts. It covers the jobs calendar views and how hovering over jobs shows the request and location, plus marketplace information about services, coverage areas, and certifications. The service request workflow is detailed, including job statuses like service requested, in progress, and customer review, and how technicians can accept appointments, set arrival windows, and reassign or reschedule. It also describes reviewing facility schedules and device history, and using messages for group chat and notes for internal technician-only updates."}