{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0ba1d4366c8f42bf9b397d5255c135b5\" frameborder=\"0\" width=\"1822\" height=\"1366\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1366,"width":1822,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1366,"thumbnail_width":1822,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0ba1d4366c8f42bf9b397d5255c135b5-4f7e2ff8ed58f5df.gif","duration":1010.518,"title":"Order Protection Claims Setup End to End Flow 📦","description":"In this Loom, I walk you through the full end to end order protection and claims flow, starting with how your customers enter the experience from your checkout widget and shipping or warranty links. I show how they submit a shipping claim using order number and email, then choose a resolution like store credit, reshipment, or refund, and how the claim lands in our queue. I also cover what you can set up in settings and SOPs, use macros, and what claim automation pulls from. I review analytics like claim rate and median resolution time. No specific action was requested, but I will share Help Center articles."}