{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0ba789a1842047fb9999acae351ab596\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0ba789a1842047fb9999acae351ab596-c8eccc8189c89cac.gif","duration":393.288,"title":"Understanding Impact Drivers and Their Management 📊","description":"In this video, I discuss impact drivers, which are concrete customer value events or operational milestones that translate our customer success work into measurable business results. I explain how we manage these drivers and earn impact points, with examples like hosting adoption workshops and integrating from the marketplace. I emphasize the importance of cycles, typically set as a quarter, for tracking our progress and the distinction between points and accounts impacted. Additionally, I introduce automated transitions to streamline our processes. Please ensure you are actively engaging with these impact drivers to maximize our effectiveness."}