{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0bbcc99a122d40d1b9c329b373e73525\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0bbcc99a122d40d1b9c329b373e73525-96fea8eb8315738b.jpg","duration":92.2,"title":"Use the Access Digital Assistant","description":"In this video, I introduced the Access Digital Assistant, our AI-powered support tool available 24-7. You can easily access it by tapping the green chat bubble after logging in. The assistant helps you with questions, service updates, and provides helpful articles. I encourage you to be specific when describing your issues and to add images for better context. If your query isn't resolved, the assistant can connect you with our support team or raise a case for review."}