{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0bbec115357a420ab005a2979ded07fa\" frameborder=\"0\" width=\"1398\" height=\"1048\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1048,"width":1398,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1048,"thumbnail_width":1398,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0bbec115357a420ab005a2979ded07fa-5589d59a92cf197c.gif","duration":127.937,"title":"Understanding Shopper Replies in Reputation Management","description":"Hey guys, in this video, I introduce a new column in Reputation Management called Shopper Replies. Shopper Replies differentiate customer replies from internal team comments, helping identify shopper interactions. I demonstrate how to filter and locate reviews with Shopper Replies, aiding reputation and customer service teams. No action requested."}