{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0bf4c39fb4f44158bb9a3e36be745fc9\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0bf4c39fb4f44158bb9a3e36be745fc9-2544cdc873bbdf32.gif","duration":42.222,"title":"How to Delete a Case Note Before It's Approved","description":"Hey guys! 👋🏿 In this quick video, I’ll show you how to delete a case note in the portal when you’ve made a mistake or need to start over.\n\nYou’ll see how to:\n\t•\tGet to your Case Notes\n\t•\tCheck the Approval Status and Case Note Status\n\t•\tDelete the note when it’s still in Pending Review\n\nYou can delete a case note as long as:\n\t•\tCase Note Status = Pending Review, and\n\t•\tApproval Status is NOT Approved (it can be Pending Review or Rejected)\n\nOnce a note is Approved or the Case Note Status is Locked, you’ll no longer be able to delete it yourself.\n\nThis is a super quick walkthrough to help you clean up case notes before they’re fully approved. 💛"}