{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0c244f4bad3f48acb45018863f83420b\" frameborder=\"0\" width=\"1152\" height=\"864\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":864,"width":1152,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":864,"thumbnail_width":1152,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0c244f4bad3f48acb45018863f83420b-00001.gif","duration":197.03333333333333,"title":"Answering Questions in Assist Mode","description":"In this video, I explain how to answer questions in assist mode. I demonstrate how to hover over a question, use the three dots to ask Doc-E to craft an answer, and approve and post the answer directly. I also show how to bring in multiple subject matter experts to review a question. Additionally, I discuss the importance of feedback and how users can correct and improve answers. Finally, I introduce the mini tutorial feature, which provides education integrated in support. Watch the video to learn more about answering questions in assist mode and improving our algorithm."}