{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0c6a4353952d4a2985de9a6b10058c40\" frameborder=\"0\" width=\"1612\" height=\"1209\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1209,"width":1612,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1209,"thumbnail_width":1612,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0c6a4353952d4a2985de9a6b10058c40-f3959e7fff983128.gif","duration":578.283,"title":"Cancel Rescue and Subscription Adjustment Steps","description":"This Loom explains how to handle a cancel rescue for a customer request by stopping the cancellation and resuming the subscription with updated billing and pricing. The author reviews Jamie’s subscription in Spiffy, stops the cancellation, and pushes the next payment out two months so billing resumes in September, specifically on September 12. They also change the subscription price from 3.99 back to 2.99 and set the change to occur at the end of the cycle to avoid immediate charges. The Loom further notes avoiding certain purchase plan adjustments and turning off any “keep discount” option when moving tickets."}