{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0d0e2439108f4433a02e27c9cbf1d341\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0d0e2439108f4433a02e27c9cbf1d341-590cd5ce11cee9be-full.jpg","duration":295.313,"title":"Shopper Call - How to Send a Proposal Email","description":"In this video, I walk you through how to effectively handle pricing inquiries from callers by using our proposal email system. I emphasize the importance of gathering the caller's first and last name, along with their email, to create a case while on the phone. Once the case is created, you can choose from three auto-populated templates based on the caller's needs, customize the message, and send it directly to the family. I also highlight the benefits of enabling email reminders and how to track the email status after sending. My goal is to ensure you provide a seamless experience for price shoppers while keeping them informed and engaged."}