{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0d0e432dc7c34e55a61d8b72b5134964\" frameborder=\"0\" width=\"1730\" height=\"1297\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1297,"width":1730,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1297,"thumbnail_width":1730,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0d0e432dc7c34e55a61d8b72b5134964-063f888aaaa0da40.gif","duration":645.452,"title":"Module 2 - Critical Alarm Actions &amp; SOPs","description":"This Loom explains how to find and investigate alarms and alerts, then configure individualized meter alerts and alert summaries. It shows the Alerts page with active alert counts, alert type breakdowns, and daily and category charts, and how to filter by alert type like high consumption or by meter address such as 3138. Selecting an alert opens details on what triggered it, including a high consumption example where a water meter at 25 Orion Street used more than 2,000 gallons in 24 hours, confirmed via daily graphs and a heat map. The Loom then covers editing and creating alerts with recommended levels, custom thresholds like 100 gallons every 2 hours for 48 hours, targeted visibility (all users, groups, or individuals), optional immediate text or email notifications, and scheduling weekly or monthly alert summaries such as Mondays and Fridays at 7 a.m."}