{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0d0fd55af57a4c5ab715ac073f31858c\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0d0fd55af57a4c5ab715ac073f31858c-83853500e4c707c0.gif","duration":310.741,"title":"Agent Queue Tips, Triage Scores, Workflow","description":"This Loom provides quick tips for using the Agent Queue to manage students by journey stage. Each student appears in only one queue bucket based on profile characteristics like uploaded permit status, trucking school enrollment, licensing, or job finding, and each has a triage score where closer to 100 means more attention is needed. The triage score ranks students by percentile using risk of not completing on time, uplift or responsiveness, and the cost of the intervention. In a case example for Chris Stewart with a 99 triage score and a 27% practice exam average, the agent suggests an AI message based on overdue permit, missing documents, and prior messages, which can be approved or rejected."}