{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0d41749d6f0c4f438982a4c210365b49\" frameborder=\"0\" width=\"1756\" height=\"1317\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1317,"width":1756,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1317,"thumbnail_width":1756,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0d41749d6f0c4f438982a4c210365b49-f16e7b21b576bcc8.gif","duration":167.9795,"title":"Reshop New Customer Flow","description":"In this video, I walk through the shopper experience for new ReShop customers, specifically focusing on the return process. I explain how to select return reasons and access the ReShop option, which is available only to pre-approved customers and for box and ship returns. I detail the choices available for refunds, including instant refunds, store credit, or standard refunds, and guide viewers through setting up their ReShop account. I also emphasize the need to verify email and phone numbers during this process. No specific action is requested from viewers, but understanding this flow is essential for a smooth return experience."}