{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0d70120b21a841cba36ea7c7ac250e5c\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0d70120b21a841cba36ea7c7ac250e5c-70a2d739449ed50e.gif","duration":513.62,"title":"Celebrating and Coaching Agents in your Offices","description":"In this video, I’m excited to share one of our users' favorite features that helps managers like us enhance agent retention. I walk through the Agent Accomplishments page, where we can congratulate agents on significant milestones and offer support to those who may need it. I also highlight the Coaching Opportunities section, which identifies agents who may be lagging behind their peers. I encourage you to check this page a few times a week to stay engaged with your team. Let’s ensure we recognize achievements and provide the necessary coaching to help our agents succeed."}