{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0d7531bb32b5448e9c0d5944f8af7912\" frameborder=\"0\" width=\"2194\" height=\"1645\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1645,"width":2194,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1645,"thumbnail_width":2194,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0d7531bb32b5448e9c0d5944f8af7912-30dcd995bfa79ed0.gif","duration":132.09,"title":"Personalizing AI Conversations 🤖","description":"In this video, I discuss how to enhance customer interactions by using dynamic variables from contact profiles. I demonstrate the difference between a generic greeting and a personalized one, showing how using a customer's first name can create a more engaging experience. I encourage you to think about how we can implement these strategies in our own communications. Please let me know your thoughts on this approach!"}