{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0d7a9f6d2ed24f00a53968a3e559fa7a\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0d7a9f6d2ed24f00a53968a3e559fa7a-bbc3461df29a3a4e.gif","duration":133.2,"title":"Find, Fix, and Resend Failed Emails","description":"This Loom explains how to find, diagnose, correct, and resend emails that failed in the message queue. It notes that Sent means handed to the email server, and shows how to use search and advanced search with filters like date, sent status, and email template, setting sent status to not sent to locate older failed emails. After clicking edit, viewers can review the queued email details, including the comment stating why sending failed and the attempt count up to three, then use save and recue to create a new copy. The original remains unchanged, and the list shows the new copy until it leaves the queue; if an error persists, the page links to help."}