{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0daa1bfda00f4ee382b783bf45edd194\" frameborder=\"0\" width=\"1650\" height=\"1237\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1237,"width":1650,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1237,"thumbnail_width":1650,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0daa1bfda00f4ee382b783bf45edd194-4c5081df58caff30-full.jpg","duration":204.077,"title":"How to Transfer Calls in Convoso 📞","description":"In this video, I walk you through how to transfer calls in Convoso, highlighting two main methods: quick transfer and full transfer. I explain the options available for each method, including three-way calls, hold and call, and blind transfer. Additionally, I cover how to use the transfer window to input phone numbers, access queues, and utilize voicemail drops. I also demonstrate how to manage multiple callers, including muting and leaving a conference call. Please make sure to familiarize yourself with these features to enhance your call handling efficiency."}