{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0de259187807444c86cef5d42397adc4\" frameborder=\"0\" width=\"1822\" height=\"1366\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1366,"width":1822,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1366,"thumbnail_width":1822,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0de259187807444c86cef5d42397adc4-12fc52d8fd944129.gif","duration":257.184,"title":"Building a Phone Agent with Neo","description":"In this video, I walk you through the process of building a phone agent within Neo. I cover how to add an agent, select the country, and customize greeting and troubleshooting instructions. I also explain the voice configuration options, including gender and accent, and highlight the importance of setting up ticket creation in our PSA. Additionally, I discuss enabling call transfer capabilities and the need for specific instructions if a user requests to speak with a human technician. Please ensure to follow the steps outlined and customize the settings as needed for your use case."}