{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0e2ad27ebe1e4695a9df5250a8a1f6ff\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0e2ad27ebe1e4695a9df5250a8a1f6ff-58102076dd5331df.gif","duration":259.68,"title":"Understanding Staircase AI Engagement Score 📊","description":"Overview of the Staircase AI Engagement score framework and its significance in measuring customer interactions across various channels. Walk through the calculation process, using a customized rolling window period to benchmark engagement for different customer tiers. It's crucial to focus on accounts with green and red scores, as they indicate high engagement or potential risks."}