{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0e2d1f764c4341e68ecf078ae025cadf\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0e2d1f764c4341e68ecf078ae025cadf-00001.gif","duration":214.107,"title":"Goals Use Case: Onboarding NPS","description":"In this video, I discuss the importance of tracking Net Promoter Score (NPS) for onboarding outcomes and how it correlates with customer satisfaction. My goal is to achieve a positive NPS score within the first 90 days of onboarding. I explain how to set up NPS settings and tie NPS to a playbook. I also demonstrate how to create an account goal and send an NPS survey. Watch the video to learn more about tracking onboarding NPS and its impact on customer success."}