{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0e8aa07ac1dc4490954ceea802ede3f6\" frameborder=\"0\" width=\"1925\" height=\"1444\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1444,"width":1925,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1444,"thumbnail_width":1925,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0e8aa07ac1dc4490954ceea802ede3f6-272fd1dfc268687f.gif","duration":78.099,"title":"Customer Support sample ","description":"Hi Mary, this is Nella. Sorry for the delay and thanks for your patience. I checked the situation and I can see what caused the delay. I will make sure it is prioritized immediately so you do not have to wait any longer, and I will keep you updated so you are not left hanging. Is that okay? I do not need anything else from you right now, just that I get back to you as soon as possible. "}