{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/0fa80ccd23aa46be8c3b3b1f725ceba3\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/0fa80ccd23aa46be8c3b3b1f725ceba3-c5fd33a8e0df1529.gif","duration":196.408,"title":"Employee Metrics","description":"In this video, I walk you through the employee metrics available in Drawbridge, focusing on how to access and interpret the data once logged in. I demonstrate how to view key performance indicators such as escape rates, daily tasks completed, and average response times. For example, Bailey has a 100% escape rate today with an impressive average hit response time of just 0.94 seconds. I encourage you to compare these metrics among team members to identify areas of focus and improvement. Please make sure to log in and familiarize yourself with these features to enhance our operational efficiency."}