{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/10749124766a41d78873c5548fba7559\" frameborder=\"0\" width=\"1662\" height=\"1246\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1246,"width":1662,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1246,"thumbnail_width":1662,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/10749124766a41d78873c5548fba7559-09f900bc081c91ba.gif","duration":140.264,"title":"Introducing Rovo Service: Your AI Assistant for Help Desk Ticket Resolution","description":"Hello everyone! In this video, I'm excited to introduce Rovo Service, our latest AI agent designed to assist service desk agents in resolving help desk tickets efficiently. To get started, simply enable Rovo Service in your project space settings, connect it to your knowledge base, and choose an execution mode. Rovo Service generates an AI-driven resolution plan for each incoming ticket and can operate with or without human oversight. If you opt for the supervised mode, it will pause for human input when necessary, ensuring a seamless resolution process. I encourage you to try it out and experience the magic of AI in action!"}