{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/11602b38cef44cbdb1c1529b7dddeb5b\" frameborder=\"0\" width=\"1918\" height=\"1438\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1438,"width":1918,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1438,"thumbnail_width":1918,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/11602b38cef44cbdb1c1529b7dddeb5b-5f2e8a02db8c8126.gif","duration":175.119,"title":"Customer Support Triage System Demo","description":"Hi, I am Isheshwari, and I shared a demo of my multilingual e commerce customer support triage system for Mumsworld. I tested four scenarios like refund request, wrong item, missing item, and an out of scope query, and the app returned intent, category, urgency, confidence, and whether it can be handled automatically or needs human intervention. Refund and missing item were handled automatically, while wrong item required human intervention, urgency was high, and out of scope was safely refused. The model passed 17 test cases with confidence calibration of 1. No action was requested from viewers."}