{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/121b5d90e753450cb56df37dd6980743\" frameborder=\"0\" width=\"1888\" height=\"1416\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1416,"width":1888,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1416,"thumbnail_width":1888,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/121b5d90e753450cb56df37dd6980743-1715706871765.gif","duration":393.276,"title":"Campaign and Journey Builder Basics","description":"This Loom provides an overview of campaigns and journeys in Regal, focusing on how triggered outbound messaging works and how to build journeys in Journey Builder. It explains three campaign types: automated SMS, agent SMS (sent to agents for modification before customer delivery), and phone campaigns where agents accept tasks before calls are placed. It then tours the Journey Builder canvas, describing key controls like zoom, layout organization, sticky notes, copy and multi-node selection, and actions such as save as draft, stop, duplicate, and save as live. It also covers journey building blocks including agent tasks, automated SMS, timing delays, and logic nodes like conditional matches and A/B tests."}