{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1248393e46574c4eb058e44d3b9330c6\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1248393e46574c4eb058e44d3b9330c6-35ae5684b5cf4be3.jpg","duration":279.312,"title":"Understanding Automations in Sprinklr","description":"In this video, I dive into the automations feature within Sprinklr, specifically focusing on TicketCreate and TicketUpdate automations. I explain how to set up these automations, including defining conditions and actions, to streamline ticket handling and improve response times. I also highlight the benefits of automating responses based on customer feedback and review ratings. Please take a moment to explore how these automations can enhance our workflow."}