{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/130cd20f3fdb451886c1008a402c38f0\" frameborder=\"0\" width=\"1362\" height=\"1021\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1021,"width":1362,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1021,"thumbnail_width":1362,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/130cd20f3fdb451886c1008a402c38f0-8e971e2d3d8785df.gif","duration":198.741334,"title":"Updating Resident Balances in Operator Portal","description":"This Loom explains how to update resident billing balances in the Sunbound operator portal. On the homepage under Billing Exceptions, operators can review flagged statements and update the balance for the current billing cycle or create one if it does not exist by selecting a task, adjusting the reason and new amount, then completing the task or confirming the balance is correct when no balance should be sent. After statements are sent, or when a balance changes, operators can use the Accounts page to open an account like Alice Miller and select Other to enter an updated balance (for example, $7000) and send it to Sunbound, or use Paid by Check or zero out a balance. If questions arise, they should contact the support team or refer to the knowledge base."}