{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1364e92cd7714e8e805e7886da3365e6\" frameborder=\"0\" width=\"1914\" height=\"1435\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1435,"width":1914,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1435,"thumbnail_width":1914,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1364e92cd7714e8e805e7886da3365e6-bc735015130d6e11.gif","duration":513.849,"title":"How to Add or Remove Members in Empath Learn","description":"This Loom explains how to add and remove members in an Empath Learn tenant. It covers navigating to Admin then Members, then using Add Member to enter a name, email, roles, and optionally assign initial content for onboarding. It notes that provisioning requires a valid, working email address, ideally from Microsoft Entra or Google Workspace, and that Gmail or other private emails may not work properly. It also shows bulk adding via Import CSV using a template with name, email, and comma-separated roles, and removing users by viewing details and choosing deactivate or delete, where deactivate blocks login without deleting training data and delete removes training data and frees the license. Finally, it demonstrates the invite email workflow and mentions whitelisting notifications at app.empathmsp.com to avoid spam filters."}