{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/136950cdcdaf4e7e8ce41a8f959f530c\" frameborder=\"0\" width=\"1872\" height=\"1404\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1404,"width":1872,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1404,"thumbnail_width":1872,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/136950cdcdaf4e7e8ce41a8f959f530c-b9bfb2c5d886d2f5.gif","duration":30.646,"title":"How to Process a Refund in the Merchant Dashboard","description":"In this video, I walk you through the process of issuing a refund through the Merchant Dashboard. First, navigate to the Payings tab and select the specific transaction you want to refund. Then, click the Refund button, specify the amount, and add any relevant notes before confirming the refund. It's important to note that if cashback was provided during the original transaction, that will be taken into account. Please ensure you follow these steps carefully when processing refunds."}