{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/139a2b2542be4cc3ba5f134199d6c349\" frameborder=\"0\" width=\"1226\" height=\"919\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":919,"width":1226,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":919,"thumbnail_width":1226,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/139a2b2542be4cc3ba5f134199d6c349-97755b43066fcb03.gif","duration":153.675,"title":"Who is a Rikor Customer?","description":"In this video, I explain who qualifies as a RICOR customer, emphasizing the importance of collecting Certificates of Insurance (COIs) from franchisees. I clarify that even franchisees with partial coverage from RICOR or other providers are considered customers. The video highlights the value of ensuring all franchisees have active insurance coverage and the role of the internal team in managing COIs. No specific action is requested from viewers, but the importance of COI submission for the benefit of the entire franchise brand is emphasized."}